Italian Furniture - How to Order

Find answers to most of your questions. If you have further questions, please contact us.
At ITALIAN FURNITURE we strive to sell quality home products from established ITALIAN manufacturers directly to you, the consumer. All our Products carry the respective manufacturer’s guarantee for material quality and workmanship. If, after proper assembly and care you find a defect with a Product, please e-mail our customer service department info@italian-furniture.it 4days after receiving for repair or replacement .In case of replacement,please make sure to keep your receipt and return the Product in its original packaging. ITALIAN FURNITURE will not assume the transportation charges for any Products purchased through ITALIAN FURNITURE. This Web site,WWW.ITALIAN-FURNITURE.IT, and all information, photographs, text, content, brochures, catalog, and services available through it (collectively, the "Site") are provided by ITALIAN FURNITURE under this Terms and Conditions agreement and any amendments to the Terms that ITALIAN FURNITURE may publish from time to time (the "Terms"). By accessing, browsing, purchasing, inquiring, communicating, chatting on or through this site, you agree to be bound by these terms and conditions. If you do not agree to abide by the Terms in their entirety, please do not use the Site or download content from the Site for any purpose whatsoever. A purchase order is not considered placed until the Purchase Order Confirmation is received by ITALIAN FURNITURE. The Terms shall be governed by the laws of the ITALIAN STATE, without giving effect to its conflict of laws provisions. Any claim or controversy arising in any way out of or relating to the Terms shall be filed in a court of competent jurisdiction sitting in TREVISO CITY, ITALY. If you access this Site from a location outside of ITALY, you are responsible for compliance with all local laws.

CONTRACT LAW
ITALIAN FURNITURE is an italian company with registred address; VIA VECCHIA TREVIGIANA 6/a 31058 susegana tv Italy (VAT registration 03349930267)
Customer accept that by dealing with ITALIAN FURNITURE THEY AGREE THIS TERMS AND CONDITIONS AND THAT ANY CONTRACT FORMED WITH ITALIAN FURNITURE WILL BE A CONTRACT UNDER AND SUBJECT TO THE LAWS OF ITALY WHOSE COURTS WILL HAVE EXCLUSIVE JURISDICTION IN THE DETERMINATION OF ANY DISPUTES

Payment
We accept payments from the following major credit cards: Visa, Master Card, American Express, and Discover. BANK PASS WEB OR PAY PAL, require authorization from the credit card company for 100% of the amount of the purchase order.
We require 100% pre-payment for international customers at the time of purchase order. International customers also agree to waive their right to pursue charge back from credit card companies if payment has been processed by credit card.

Addresses in Alaska, Hawaii, and Puerto Rico, require specialized delivery and additional shipping charges per a SEPARATE quotation, and we are pleased to offer this service. Free shipping offers do NOT apply to any of these states . Customs duties, and other additional taxes and fees as applicable will also be charged on such orders.

Delivery Policy
ITALIAN FURNITURE will provide you with an estimated shipping date at the time of order placement, based on information from vendors and major shipping lines, trucking carriers, and other delivery agents. We cannot deliver to APO, FPO, PO Boxes or personal mailboxes. Please use a valid street address for delivery of your order. It is entirely your responsibility that the furniture dimensions allow for easy delivery through doorways, passageways, stairways or any other way as you deem fit, and will fit into the living space of your choice.

All delivery charges are for curbside delivery to your delivery address. You agree to be available to receive the product from the carrier at the time of delivery, and represent that the delivery address provided by you is accessible to commercial trucking and delivery companies. Curbside delivery by definition means the trucking service will park in front of your delivery address and you will need to receive the product from the back of the truck. ITALIAN FURNITURE assumes no responsibility or liability to damage of the product, personal injury to someone or any other issue that can arise due to getting the product from the curbside to the inside space. We use furniture delivery carriers and other major delivery companies to deliver your product and they do not offer assistance bringing the product into your home or setting it up as per standard delivery charges.

If you need the driver’s assistance bringing your product to your garage, this service is offered by the third party delivery carriers and can be arranged for an additional fee. If an inside or set up service is required, please ask our sales staff to assist you. An inside delivery, or an "in-home delivery" does not mean white glove delivery & only means that the package is brought into your home. We will notify you of the charge for the services you require separately, and only with your approval, add that to the amount due.
ITALIAN FURNITURE and/or its designated partners will file all claims for replacement of defective or damaged merchandise should the product arrive with a problem. We only require you to follow a few procedures (stated in the next several paragraphs) that are required in the claims process.

YOU, THE CUSTOMER, WILL BE RESPONSIBLE FOR MAKING YOURSELF AVAILABLE FOR TAKING THE DELIVERY AND INSPECTING THE PRODUCT AT THE TIME OF DELIVERY. If you authorize the product to be delivered in your absence or without your inspection, you automatically represent that the product is received in good condition and will void all rights to returns, claims and insurance! If the damage is severe, you agree to refuse ONLY the item that is damaged and make notations on the freight bill. You are also required to submit digital photographs of damaged material that should be clearly visible in the digital photograph to substantiate the claim within one day of receiving the shipment. In case the damage is noticed after unpacking the goods, you agree to notify both the trucking company as well as ITALIAN FURNITURE immediately. We will need some digital photographs clearly indicating the dam.age. In such an event, the claim will have to be initiated by the consignee – in this case You, the Customer, as a concealed damage. In cases where multiple items are part of an order, the charge-back allowed on your credit card will be limited to the value of the damaged item or items after the above mentioned evidence is submitted and approved. Items received in good condition or without any evidence of damage as stipulated above will be charged as listed above in the payment section. ITALIAN FURNITURE CANNOT AND WILL NOT ACCEPT ANY ITEMS RETURNED WITHOUT PRIOR APPROVAL OR AUTHORIZATION; SO, PLEASE DO NOT RETURN ANY OF THE ITEMS WITHOUT PRIOR APPROVAL OR AUTHORIZATION FROM ITALIAN FURNITURE.

ITALIAN FURNITURE DOES NOT ACCEPT DELIVERY INSTRUCTIONS TO ANY OTHER DELIVERY COMPANY INSTEAD OF THE VALID DELIVERY ADDRESS SPECIFIED AT THE TIME OF THE ORDER. IF THE DELIVERY ADDRESS IS INACCESSIBLE OR INVALID, CUSTOMER AGREES TO PAY THE PURCHASE ORDER AMOUNT AND THE ADDITIONAL DELIVERY CHARGES. WE ALSO STRONGLY ADVISE AGAINST ANY CUSTOMER REQUEST OF PICK-UP OF THE PACKAGE(S) FROM THE TRUCKER`S TERMINAL OR ANY LOCATION OTHER THAN THE DELIVERY ADDRESS. IN SUCH A CASE, ITALIAN FURNITURE WILL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, SHOULD DAMAGES BE NOTICED LATE

Delivery & Setup Services
As mentioned previously, we use UPS and other major delivery companies to deliver your product and they do NOT offer assistance bringing the product into your home or setting it up as per standard delivery charges.
IN CASE OF DAMAGE, YOU CAN COTACT US AT customerservice@italian-furniture.it, AND ADD CLEAR PHOTOS OF DAMEGED ITHEM.
PLEASE CONSERVE ORIGINAL PACKAGE AND DOCUMENTS FOR POSSIBILE SHIPPING COMPANY INSPECTION.

The customer agrees that the name, phone number, email address and other contact information can be given by ITALIAN FURNITURE to the trucker or any other shipping agent to coordinate deliveries and improve customer satisfaction and efficiency.

If you need the driver’s assistance bringing your product to your garage, this service is offered by the third party delivery carriers and can be arranged for an additional fee. If an inside or set up service is required, please ask our sales staff to assist you. An inside delivery, or an "in-home delivery" does not mean white glove delivery & only means that the package is brought into your home. In the event that you need a service to bring the merchandise in your home.ITALIAN FURNITURE will not be liable for any loss or damage or injury or any other casualty incurred at the time of delivery under any circumstance.

Any change of a `Ship To` delivery address on a purchase order requires the change be made referencing the ITALIAN FURNITURE Purchase Order Confirmation number in writing or an email form. ITALIAN FURNITURE will confirm this in email form to you. Only then would this change be considered effective and valid. The delivery personnel will be responsible for delivering the Product only curbside, as described above. The delivery personnel are not permitted to handle furnishings already in your home, so it`s important that you know ahead of time where the Product will be placed, and plan accordingly. The Product specifications (height, width, depth, weight, and other relevant details) will be provided to you at order confirmation, so you are adequately prepared. ITALIAN FURNITURE does not have storage facilities and cannot provide the same. Some products may require storage, installation, assembly, or some other form of work. Please note that such work or service is entirely your responsibility in it`s entirety, and that ITALIAN FURNITURE does not provide any such services.

ITALIAN FURNITURE is responsible for making payments to it’s shipping and delivery vendors directly. You, the customer, do NOT have to pay anything to the truckers at the time of delivery or at any other time. You agree that ITALIAN FURNITURE will not refund such payments under any circumstances.

Prices
Prices are subject to change at any time. In the event a product is listed at an incorrect price due to a typographical or any other error on any page on the web-site, brochure, promotional material or any other electronic or hard copy document, ITALIAN FURNITURE will have the right to refuse, cancel, modify, or take any action it may consider appropriate to address the error for any inquiry, quotation, purchase order or orders placed for products listed at the incorrect price, regardless of whether an order confirmation has been sent or not, and/or any payment has been made or not. If one or more payments have already been made and your order is confirmed, accepted, refused, cancelled, or modified in such a case of incorrect price, ITALIAN FURNITURE will refund any payment or payments you have already made for such item or items. Such a Purchase Order or Orders will not be considered confirmed, and the item or items will not be shipped due to the non-validity of the Purchase Order or Orders. In no event shall ITALIAN FURNITURE be liable to ship the product to the customer at the inaccurate price. While we strive towards our goal of a 100% error-free Site, such mistakes can happen and we cannot guarantee that any or all content is accurate or complete, including price information, product specifications, lead time, or any other attribute listed on the web site. If we discover such errors, they will be corrected on our system using best efforts on the part of ITALIAN FURNITURE, and the corrected price or other information will be notified to you, and will be applied to your Purchase Order or Orders.

Changes to the Terms Conditions
ITALIAN FURNITURE reserves the right, at it’s sole discretion, to change, modify, add or remove any portion of the Terms in whole or in part, at any time. Changes to the Terms and Conditions will be effective immediately. Your continued use of the Site after any changes to these Terms are posted will be considered acceptance of those changes. You should periodically check the "Terms and Conditions" link on ITALIAN FURNITURE`s homepage to view the then current Terms & Conditions. ITALIAN FURNITURE may, in its sole discretion, terminate, change, suspend or discontinue any aspect of the ITALIAN FURNITURE Site, temporarily or permanently, including the availability of any features of the Site or access to any parts of the Site, at any time without notice to you, and you fully agree that in no event shall ITALIAN FURNITURE be liable for such actions as it deems fit

Tax and duties
For customer in the EU,VAT will be charged on all goods delivered. For deliveries outside the EU, our sales are made free of VAT. Customs duties and/or local sales taxes are the responsibility of the buyer.

Our experience is that many of our products will still be a great deal cheaper after paying import duty than if they were purchased in your own country.

US customers: OUR AMERICAN CUSTOMERS SHOULD BE AWARE THAT THE US DOES NOT CHARGE DUTY ON IMPORTS OF ALMOST ALL FURNITURE ITHEMS.
LOW RATES OF DUTY AT ABOUT 4-6% MAY BE APPLIED ON JUST A FEW TYPES OF ITHEMS WE SELL, SUCH AS MIRRORS,MATTRESSESES,LAMPS MADE OUT CERTAIN MATERIALS, AND LOOSE CUSHIONS SUPPLIED WITH SOFAS, BUT ALL MAYOR FURNITURE ITHEMS INCLUDING BEDS,SOFAS,CHAIRS,SHELF AND STORAGE UNITS, ETC..ENTER IN THE US DUTY-FREE!!

Cancellations
A minimum of $50.00 will be retained towards transaction charges for all cancellations at any given time. All orders cancelled after 24 hours will be charged 45% towards re-stocking fees.

Returns
All our products are guaranteed by the manufacturer and insured by the shipping company to arrive in perfect condition. However, purchased items may be returned within one (1) day of receiving shipment. 45% restocking fee will apply and the customer is responsible for the return shipping charges. No refund will be made for purchases until the items have safely arrived to our warehouse. Custom colors and products are not refundable. For leather products all colors are considered as custom colors. Customers who wish to return non-damaged items must also pay return shipping fees.

Authorization from ITALIAN FURNITURE is required prior to the return of any item. We will give you instructions on where and how to ship. We recommend that you insure returned items for the full value of the item shipped. Please make sure to keep your receipt and return the Product in its original packaging. As stated previously, ITALIAN FURNITURE will not assume the transportation charges for any Products returned by any transportation agency or company for products purchased through ITALIAN FURNITURE.

Shipping Time
Please allow the lead-time for delivery depending on the product type, color, model, manufacturer, and other factors. Please Note: THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES. Please understand we are doing our best to ensure best deliveries suited for your product.

Delays
Delays in production and shipping may occur. If a delay occurs, don`t panic. We will work hard to get your purchase to you, but please keep in mind that all articles are made after the order reciving, exclusively made in Italy. In most cases, delays occur during busy seasons, holidays, due to production delays, or other factors not in our control. We will make all efforts to quote accurate lead times and notify all our customers promptly. Please note that we are not responsible for product delays from the manufacturer. Under no circumstances will ITALIAN FURNITURE be responsible for any consequential damages resulting in shipping delays. Due to increased security by governments, customs delay may also occur, which is beyond our control. Also note that some of our Vendors remain closed during the months of August & December - all orders placed during this time period may be delayed by at least a month.

Disclaimer of Warranty
All products sold have manufacturer`s warranty. You expressly understand and agree that your use of the site is at your sole risk and that the site is provided on an "as is" and "as available" basis. To the fullest extent permissible pursuant to applicable law, in regard to the site and all content thereon, ITALIAN FURNITURE expressly disclaims all warranties of any kind, including without limitation any warranty of merchantability, fitness for a particular purpose and non-infringement. Certain warranties in regard to particular products for sale on the site may be applicable through manufacturers` warranties, though not through ITALIAN FURNITURE. See the warranties included in the documentation along with the products for further details regarding warranties provided by manufacturers of products available through the site. The content on the site may contain inaccuracies and typographical errors. ITALIAN FURNITURE does not warrant the accuracy or completeness of the content or the reliability of any advice, opinion, statement, price availability or other information displayed or distributed through the site. You acknowledge that any reliance on any such opinion, advice, statement, price availability, or other information shall be at your sole risk. ITALIAN FURNITURE does not make any warranty that the site will meet your requirements, or that the site will be uninterrupted, timely, secure, or error free, or that defects in the site, if any, will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the site is at your own discretion and risk and that you are solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. Some jurisdictions do not allow for the exclusion of implied warranties, so the above exclusions may not apply to you. Some items may come with a manufacturer`s warranty, which will vary from product to product. ITALIAN FURNITURE reserves the right to change the price, lead-time, promotions, specials, in stock, rapid-ship items, and other terms at any time in the normal course of business.

Limitation of Liability
IN NO EVENT WILL ITALIAN FURNITURE OR ITALIAN FURNITURE’S SUPPLIERS BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING OUT OF THIS AGREEMENT OR OUT OF THE USE OF THE SITE OR FOR SERVICES PROVIDED BY SPACIFY, INCLUDING, WITHOUT LIMITATION, DAMAGES OR COSTS RELATING TO THE LOSS OF PROFITS, BUSINESS, GOODWILL, DATA, COMPUTER PROGRAMS, LOSS OF INFORMATION OR PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM) THAT ARISE OUT OF OR OTHERWISE ARE RELATED TO THE USE OF, OR THE INABILITY TO USE, THE CONTENT OR THE SITE OR ANY LINKED WEBSITE, THE STATEMENTS OF ANY THIRD PARTY ON THE SITE, OR UNAUTHORIZED ACCESS TO THE SITE, YOUR TRANSMISSIONS, YOUR ACCOUNT OR YOUR PASSWORD, EVEN IF ITALIAN FURNITURE IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY SIMILAR CLAIM AGAINST YOU BY ANOTHER PARTY. THE ABOVE EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES MAY NOT BE ENFORCEABLE UNDER SOME APPLICABLE LAWS, SO SUCH EXCLUSION MAY NOT APPLY TO YOU. IN NO CASE SHALL ITALIAN FURNITURE’S LIABILITY FOR MONEY DAMAGES EXCEED THE ITALIAN FURNITURE INVOICE AMOUNT PAID BY YOU FOR THE PRODUCT.

Force Majeure: ITALIAN FURNITURE will not be liable for any failure or delay in performance which might be due, in whole or in part, directly or indirectly, to any contingency, delay, failure, or cause of, any nature beyond it’s reasonable control. Such causes include, without in any way limiting the generality of the foregoing, fire, explosion, earthquake, storm, flood or other weather, unavailability of necessary utilities or raw materials, strike, lockout, unavailability of components, activities of a combination of workmen or other labor difficulties, war, insurrection, riot, act of God or the public enemy, law, act, order, export control regulation, proclamation, decree, regulation, ordinance, or instructions of any Government or other public authorities, or judgment or decree of a court of competent jurisdiction.

Finishes
Color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors other than Black & White are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. You agree that you cannot dispute the finish, or color or texture or any other physical attribute after taking delivery of a product.

Representations and Warranties
You represent and warrant that:
You are over the age of 18 and can form a legally binding contract under applicable law.
You have provided and will continue to provide only true, accurate, current and complete information about yourself when filling out the ITALIAN FURNITURE checkout form (the "Form"). The billing address you provide to ITALIAN FURNITURE on file for you.
- You are not using ITALIAN FURNITURE service for any improper purpose, and you will act in good faith in your relationship with ITALIAN FURNITURE.

- You have sufficient authority, if you are purchasing on behalf of a company, to bind that company to the Terms.

THIS GUARANTEE DOES NOT COVER:
Variations in the color or graining of wood, wood products, fabric or other materials, including dye lots; natural markings inherent in the finish of any material.
Damage including scratches, chips, rips, tears and glass or mirror breakage due to normal household use, misuse, abuse or accidents; damage or discoloration caused by sunlight; wear, shading or shrinking of any fabric due to improper cleaning; damage due to moving the furniture from the original delivery location or address.
Commercial usage. Using the furniture for anything but normal household use will void guarantee.
This guarantee applies to the original purchaser only. ITALIAN FURNITURE liability under this guarantee is limited to repair or replacement of the defective product at its discretion. This guarantee applies under conditions of normal household usage and does not apply to defects resulting from misuse, accidents, negligence or commercial use.

In no event shall ITALIAN FURNITURE be liable for consequential or incidental damages or breach of this or any other warranty, expressed or implied whatsoever even if the loss or damage is caused by the company`s negligence or fault.

Indemnification
You agree to indemnify and hold harmless ITALIAN FURNITURE, its parents, subsidiaries, affiliates, officers, directors, agents, employees, or other partners, and suppliers, from any claim, demand, action or damage, including reasonable attorney`s fees, made or incurred by any third party arising out of or related to your use of the Site, any Content you transmit via the Site, or your violation of the Terms.

How ITALIAN FURNITURE protects the information you provide
The information ITALIAN FURNITURE gathers is never shared with anyone, except in connection with your order and as specified below. Credit card or check information is only shared with financial institutions that process your payment. Shipping information is shared with shippers that fulfill your order. we never see your application information, only your approval code, name and address. Technically, this shared information does pass out of our direct control, but ITALIAN FURNITURE makes clear to financial companies and manufacturers / shippers we work with that we expect your information to be handled appropriately.

We do not sell, rent, share, trade or give away any of the information you provide to us except to the financial institutions processing your payment application and the shippers that produce and/or deliver your order. No third party will solicit you as a result of information within our control.

It is true that the information you provide is subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. Other than these fairly extreme cases, your personal information will be shared with no one.